Frequently asked questions

Shipping Information:
We process and ship all orders within 1-2 working days after the order is placed. Shipments are made Monday to Friday.

Domestic Deliveries:
UPS is our current carrier for all domestic shipments. The standard domestic delivery period ranges from 3 to 7 business days.

Global Shipping:
For international orders, we use DHL as our shipping partner. Expected delivery window for international shipments is 4-21 business days. Be advised that international delivery timelines are extended and customs processing may cause significant variations. Preppy Prodigy assumes no liability for customs charges or import taxes on international orders.

Contact our customer service at lucy878693@hotmail.com for order tracking or assistance with returns, exchanges, and alternative shipping arrangements.